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Know Your Warranty
Unfortunately, there are heating and air conditioning companies out there that will take advantage of you by charging you for parts that are covered under the manufacturer’s warranty.
Many homeowners do not know their warranty when it comes to their heating, cooling and ventilation system. We have created this web page so that you can KNOW YOUR WARRANTY!
NOTE: At the time of installation, the installing contractor should have left a homeowner’s manual which will confirm the warranty.
The below information is general. You should always consult the manufacturer of your equipment to confirm your warranty.
When contacting the Manufacturer or Installing Contractor, you will need the:
- Brand and/or Manufacturer of the Furnace/Air Conditioner
- Serial Number (located inside the furnace or near/above the service valves on the air conditioner)
- Other relevant information: Model Number of Equipment, Installation Date of Equipment, Age of Home
NEW HOMES
For equipment that is purchased through the builder
| Equipment | 5 Year Parts | 10 Year Parts (only if registered within 60 days of occupancy) | Lifetime Heat Exchanger (furnaces only – only if registered within 60 days of occupancy) | 2 Year Tarion – Full Parts and Labour Warranty | 1 year labour warranty |
|---|---|---|---|---|---|
| Furnace | ✓ | ✓ | ✓ | ✓ | - |
| Air Conditioner | ✓ | ✓ | N/A | - | ✓ |
| Thermostat | ✓ | N/A | N/A | ✓ | - |
| HRV/ERV (air exchanger) | ✓ | N/A | N/A | ✓ | - |
| Humidifier | ✓ | N/A | N/A | - | ✓ |
*Some homes use an “Air Handler” to distribute heating. These units typically have a 1-5 year parts warranty, depending on the brand.
STANDARD INDUSTRY WARRANTIES
For any equipment not installed through the builder
| Equipment Type | 5 Year Parts | 10 year parts (only if registered at time of purchase) | Lifetime Heat Exchanger (furnaces only – if registered at time of purchase) | 6 Year Parts & Tank Warranty (Tank Water Heaters only) | 15 Year Heat Exchanger Warranty (Tankless Water Heater only) |
|---|---|---|---|---|---|
| Furnace | ✓ | ✓ | ✓ | N/A | N/A |
| Air Conditioner | ✓ | ✓ | N/A | N/A | N/A |
| Thermostat | ✓ | N/A | N/A | N/A | N/A |
| Humidifier | ✓ | N/A | N/A | N/A | N/A |
| HRV/ERV (air exchanger) | ✓ | N/A | N/A | N/A | N/A |
| Water Heater (Tank) | N/A | N/A | N/A | ✓ | N/A |
| Tankless Water Heater | N/A | N/A | N/A | ✓ |
*Some homes use an “Air Handler” to distribute heating. These units typically have a 1-5 year parts warranty, depending on the brand.
STANDARD INDUSTRY EXTENDED LABOUR WARRANTIES
These warranties are for labour coverage and typically would have had to be purchased within one year of installation.
| Equipment Type | 5 Year Labour – Non-Transferable | 5 Year Labour – Transferable | 10 Year Labour – Non- Transferable | 10 Year Labour – Transferable |
|---|---|---|---|---|
| Furnace | ✓ | ✓ | ✓ | ✓ |
| Air Conditioner | ✓ | ✓ | ✓ | ✓ |
Below are the 2 major Martino brands that have industry-leading warranty:
FURNACES – GOODMAN
| Registered | When Registered | If purchased within Year 1 | |
|---|---|---|---|
| 5 Year Parts | ✓ | ||
| 10 Year Parts | ✓ | ||
| 10 Year Unit Replacement | ✓ | ||
| Lifetime Heat Exchanger | ✓ | ||
| 5 Year Labour | ✓ | ||
| 10 Year Labour | ✓ | ||
| Transferable When House is Sold | ✓ |
*NOTE – ALL GOODMAN FURNACES WILL HAVE A 10 YEAR PARTS, 10 YEAR UNIT REPLACEMENT, AND LIFETIME HEAT EXCHANGER WARRANTY IF REGISTERED EXCEPT FOR THEIR BASIC MODEL – GMSS92. THIS MODEL HAS A 10 YEAR PARTS AND LIFETIME HEAT EXCHANGER WARRANTY WHEN REGISTERED. IT DOES NOT HAVE THE 10 YEAR UNIT REPLACEMENT WARRANTY.
FURNACES – DAIKIN
| Not Registered | When Registered | If purchased within Year 1 | |
|---|---|---|---|
| 6 YEAR PARTS | ✓ | ||
| 12 YEAR PARTS | ✓ | ||
| 6 or 12 YEAR UNIT REPLACEMENT (depending on model) | ✓ | ||
| LIFETIME HEAT EXCHANGER | ✓ | ||
| 6 YEAR LABOUR | ✓ | ||
| 12 YEAR LABOUR | ✓ | ||
| TRANSFERABLE WHEN HOUSE IS SOLD | ✓ |
For full warranty coverage on all Daikin models, please click on the Product Warranty Overview
WARRANTY MAY BE VOIDED IF:
- ANNUAL MAINTENANCE IS NOT COMPLETED*
- ANY ALTERATIONS, DELETIONS, ADDITIONS, OR MISUSE OF THE EQUIPMENT**
*Technical Standards and Safety Authority Act 2000 for Gaseous Fuels states in section 15 under, ‘Duty to maintain in safe operating condition’ that “An owner or user of an appliance, equipment, a work or any other thing employed in the handling or use of gas shall ensure that the appliance, equipment, work or thing employed in the handling or use of gas is maintained in safe operating condition. Ontario Regulation 212/01, s. 15. Additionally, the manufacturer states that Warranty may be void if the equipment is not maintained annually by a licensed HVAC contractor.
**Additions or Accessory Items, such as adding a humidifier or air conditioner to your furnace, can leak and damage the furnace, thereby voiding the warranty. It is recommended to have the original furnace installing contractor make additions to your equipment. This way you will have warranty coverage on the furnace should a leak with a humidifier or air conditioner occur.
